Shipping
1.Standard shipping normally takes 7-10 days . Processing takes 1-2 days normally.
2.A tracking number will be provided to you within 24 hours after we ship out your order. Please allow up to 2-5 days for the shipping company to update the information on their website.
3. The example of shipping fee: | Global Express Mail Service | Global Airmail |
| Weight(Kgs) | AU/NZ | Europe | UK | US | CA | Weight(Kgs) | UK/US/AU/CA |
| 0.5 | 14.80 | 19.74 | 19.74 | 16.92 | 16.92 | 0.1 | 2.30 |
| 1.0 | 18.68 | 25.03 | 25.03 | 22.21 | 22.21 | 0.5 | 10.00 |
| 1.5 | 22.56 | 30.32 | 30.32 | 27.50 | 27.50 | 0.7 | 13.84 |
| 2.0 | 26.44 | 35.60 | 35.60 | 32.78 | 32.78 | 0.9 | 17.69 |
| 2.5 | 30.32 | 40.89 | 40.89 | 28.07 | 38.07 | 1.1 | 21.53 |
| 3.0 | 34.19 | 46.18 | 46.18 | 43.36 | 43.36 | 1.3 | 25.38 |
| 3.5 | 38.07 | 51.47 | 51.47 | 48.65 | 48.65 | 1.5 | 29.23 |
| 4.0 | 41.95 | 56.76 | 56.76 | 53.94 | 53.94 | 1.7 | 33.07 |
| 4.5 | 45.83 | 62.05 | 62.05 | 59.23 | 59.23 | 1.9 | 36.92 |
| 5.0 | 49.71 | 67.33 | 67.33 | 64.51 | 64.51 | 2.1 | 40.76 |
| 5.5 | 53.58 | 72.62 | 72.62 | 69.80 | 69.80 | 2.3 | 44.61 |
| 6.0 | 57.46 | 77.91 | 77.91 | 75.09 | 75.09 | 2.5 | 48.46 |
Returns
We accept returns for exchange or refund for the following reasons:
1. Shipping errors
2. Damaged Products
3. Wrong size
4. Dissatisfaction
In order to return your products, send an e-mail to service@itsneaker.com explaining the reason you wish to return your order, we will reply promptly and instruct you where to return your item(s). You must contact us before returning any items in order to receive a refund or replacement.
The following is the detailed Return and Refund Policy for your reference:
1. A full refund is guaranteed if merchandise is defective, damaged or wrong from your order. However, if proofs of defect(s), damage, or wrong item(s) delivered cannot be given, return shall be unable to be processed.
2. A refund minus initial shipping fee is guaranteed if dissatisfaction or wrong size(you choosed) of merchandise is judgment-based or merchandise is claimed to be ordered by mistake.
3. Unwashed, unworn, or defective merchandise may be returned within fourteen days from the date merchandise was received. Item(s) must be returned in condition received with all tags intact and accessories (i.e. locks, keys, straps, care booklet, dust cover, authenticity card, etc.).All products need to be returned in original sellable condition.
4. Wrong size for exchange,if we send you the wrong size product, we will exchange free for you, but please take a photo about the shoe size. If you choose the wrong size, you must pay the shipping fee again, then we exchange for you.
5. An online tracking number must be provided to confirm return of merchandise after the parcel is shipped out. An email notice will be sent as soon as the return package arrives at the destination.
6. Refunds will be credited to original credit card or PP account only. Shipping fee is not refundable. And it may take up to 5-10 business days after we get the tracking number. But at certain customers’request or agreement to have the refund in merchant’s store credits, a refund shall be issued accordingly as requested or agreed.
Please keep in mind that, we are always here to help whatever happens. Just email us at service@itsneaker.com and we will attend to any matter and work together with you to resolve it.
